Refund & Cancellation policy
Thank you for shopping at Hudy! We understand that sometimes you may need to cancel an order or return a product. This policy outlines the guidelines for cancellation and refunds for our customers.
Order Cancellation
You can cancel your order free of charge if it has not yet been shipped. To cancel an order, please contact us by email us at hudyofficial80@gmail.com as soon as possible. We will process your cancellation request and confirm it via email.
Product Returns and Refunds
We accept returns for unused and unopened products within 10 days of delivery. Returned products must be in their original packaging with all tags and labels attached.
Full Refunds: You will receive a full refund for the purchase price of the product, including any applicable taxes.
Partial Refunds: In some cases, we may issue a partial refund for products that are returned damaged, opened, or used. We will deduct a restocking fee of 3% from the refund amount.
Return Shipping Costs: You will be responsible for the cost of returning the product to us. We recommend using a trackable shipping service.
Reasons for Return
You received the wrong item.
The item is damaged or defective.
The item does not match the description on our website.
Non-Returnable Items
Certain items, such as perishable goods, customized products, and downloadable software, are non-returnable.
Refunds
Once we receive and inspect your returned product, we will notify you of the status of your refund. If your refund is approved, we will initiate the refund to your original payment method within 10 business days.
Exchanges
If you would like to exchange a product for a different size or color, please follow the return process outlined above. Once we receive your return, we will send you a replacement product.
Contact Us
If you have any questions about our cancellation or return policy, please contact us by email us at hudyofficial80@gmail.com
Additional Information
We may update this policy from time to time. We will post any changes on this page.
This policy applies to all purchases made on our website.
By placing an order on our website, you agree to this refund and cancellation policy.